1. Superior Communication
At L.J. Hooker, we understand that effective property management is all about a commitment to building a professional and open relationship with you and your tenants. Our office systems and procedures ensure regular communication keeps our clients informed on all aspects of their investment.
2. Presenting Your Property to the World
At any one time, thousands of prospective tenants are registered members of myljhooker.com - a Search and match email service available on ljhooker.com. Prospective tenants enter their property requirements into the system; then emails are forwarded to them highlighting properties that match their criteria.
3. Benefit from our International Referral System
Today, your tenant may come for across the road, or across the world! L.J. Hooker's National and International Referral System can be used to capture any tenant interest that exists across our network of over 700 L.J. Hooker offices throughout New Zealand, Australia, Fiji, Papua New Guinea, Indonesia, Hong Kong, China and the United Arab Emirates.
4. Maintaining Your Property
Our internal policy is to contact you as soon as maintenance issues come to our attention; except in cases of emergency. All tenants are provided with emergency contact numbers and in the unlikely event a tenant cannot contact our office or after hours number, our emergency tradespeople will report to your Property Manager with details of the issue within 24 hours.
5. Detailed Checking Procedure
Our application forms ask detailed questions, to ensure we can obtain an accurate picture of the prospective tenant's rental history. We verify their employment or financial position and contact personal referees. To further authenticate the prospective tenant's history we ask that they provide photo identification and prove they are the person actually signing the application.
6. Peace of Mind for Absent Landlords
If you live or move away from the area, interstate or overseas, you can rest easy when your property is managed by L.J. Hooker. You can simply transfer your authority over to your L.J. Hooker Property Manager. This will allow them to undertake additional management functions in your absence, all the while staying in constant contact with you.
7. Making sure your property is presented at its best
The better your property looks, the more attractive it will be to prospective quality tenants! We can help you present your property in its best possible light - to excite tenant interest and maximise the potential for a better return on your investment.
8. The power of the Internet working for you
To ensure your property receives maximum exposure amongst prospective local and out-of-area tenants, your property will be prominently Your exclusive Resource available 24 hours a day, 7 days a week. eg. Bangalore, Apartment, 3 bedrooms eg. Moving Tips Tips and Tools ServicePlus Compare up to 5 properties side-by-side.
9. Enjoy a Special Experience
If your property offers prospective tenants a unique point-of-difference, either by its location, its style, its exclusivity or its associated lifestyle, then it can be featured on the Luxury & Lifestyle section of ljhooker.com. Take your property marketing campaign to another level by creating its own website.
10. Exceptional Customer Service
Sir Leslie J Hooker has been quoted as saying: "Real estate is not about houses, it's about people". This understanding of what our business is really about has guided and strengthened our commitment to do everything possible to provide your with exceptional customer care.
Landlord and Tenant newsletters are distributed via email and hard copy on a regular basis to ensure that all parties are kept informed of new legislature, rights and responsibilities.
12. Qualified Staff and Training
Our Property Investment Managers receive regular training, from both in-house and external providers. This ensures they possess the most current and accurate industry information and are aware of any alternations in legislation.
13. L.J. Hooker Property Investment Management Chapter
Our Property Investment Managers have the opportunity to attend seminars to ensure they are at all times informed of industry trends and changes. This also provides the perfect forum for all property managers to exchange information on new ways to improve the level of service to our investors.
14. Results that speak for themselves
As a landlord you can be confident of the results. L.J. Hooker deliver using our unique property investment management programs. According to the most recent Newspoll survey, over 6 in 10 people who are looking to rent will consider using L.J. Hooker!
We have one of the largest rental management portfolio’s in the world and we have the best systems and people in the world – a truly international standard of delivery and service for our investor clients.